Privacy Policy
Last Updated: 22nd of June 2025
Total Impact Studios Ltd ("we", "our", or "us") operates the Novr platform (the "Service").
We are committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, store, and share your personal data when you use the Service.
1. Information We Collect
a. Information You Provide
- Account Information: username, email, password
- Profile Information: avatar, bio, preferences
- User Content: worlds, assets, messages, and other content you create or upload
- Payment Information: handled by third-party payment providers (we do not store full payment details)
b. Information We Collect Automatically
- Device Information: IP address, browser, device type, operating system
- Usage Data: interactions within the platform, including navigation, world interactions, and feature usage
- Log Data: system activity, errors, and performance data
c. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Maintain sessions
- Analyse usage and performance
You can manage cookies through your browser settings.
d. Third-Party Data
We may receive data from:
- Social login providers
- Analytics services
- Integrated third-party services
2. How We Use Your Information
We process your data to:
- Provide and operate the Service
- Enable creation, hosting, and sharing of digital worlds
- Facilitate social interaction between users
- Process transactions and subscriptions
- Communicate with you (support, updates, service messages)
- Improve performance, features, and user experience
- Detect, prevent, and address security or abuse issues
3. Legal Basis for Processing (GDPR)
We rely on the following legal bases:
- Contract: to provide the Service you request
- Legitimate Interests: to improve, secure, and operate the platform
- Consent: for marketing communications and certain tracking technologies
- Legal Obligations: where required by law
4. How We Share Your Information
We do not sell your personal data. We may share it with:
Service Providers
- Hosting providers
- Payment processors
- Analytics services
Other Users
- Content you publish (e.g. worlds, avatars, profiles) may be visible to others
Business Partners
- When you enter third-party experiences or integrations
Legal Authorities
- Where required by law or to protect users and the platform
5. User-Generated Content and Public Data
Content you create or share within the Service may be publicly visible.
You should not upload personal or sensitive information you do not wish to share.
6. Data Retention
We retain your personal data only as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
You may request deletion of your account and associated data at any time.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent where applicable
To exercise these rights, contact us at the details below.
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption
- Access controls
- Monitoring systems
However, no system is completely secure.
9. International Data Transfers
Your data may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
10. Children’s Privacy
The Service is not intended for children under 13 (or the applicable minimum age). We do not knowingly collect personal data from children without appropriate consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via the Service or email.
12. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy:
support@totalimpactstudios.com
